Website Gets Facelift
9/25/09 - WT Winter Associates introduced a new and revised web site on Friday September 25th. The new web site offers current product descriptions, many with links to download literature and manuals, the ability to request quotes and an online form for entering service calls. The site is still under construction with much more information to be added, so check back frequently for more products and features.
Service gets Blackberrys
7/1/09 - WT Winter Associates distributed new blackberry phones to their service department in an effort to improve its communication to the field. The phones which have 2-way and camera capabilities, now allow us to forward very clear and concise details along with instructions regarding the service call. This will allow our technicians to better understand the actual problem in order to provide the best possible service. The phones also come with GPS location services letting us know exactly where all our techs are, allowing us to route a serviceman quickly to your location. All in an effort to provide the best possible service to our customers.
Mobile site complete!
12/16/2009 - WT Winter has put the finishing touches on a mobile web site designed for smartphones and PDA devices for entering service calls and getting basic information from the field. Users can access the simplified web site from their portable devices at http://mobile/wtwinter.com. The full web site which includes all of the mobile content, is still available at www.wtwinter.com.
With the mobile site available, we can now take your service calls four different ways to accomidate all our clients;
- Phone @ 800-875-7411
- Email service@wtwinter.com
- Web site at www.wtwinter.com/servicecall.aspx
- Mobile web site from your phone at http://mobile.wtwinter.com/mobileservicecall.aspx
Thank you for your business and Happy Holidays!
Winter posts survey
12/28/2009 - WT WInter Associates, Inc has designed and posted a survey to help us collect feedback regarding our service department. We are asking for this feedback to help us better understand what we are doing right and wrong when it comes to service. With this information, we will be able to make adjustments to improve our service to our customers. The link is listed below;
http://www.surveymonkey.com/s/wtwservice
Take a minute to fill it out and win an opportunity to win a LCD HD Television. Thanks for your support!
New Tool for Service
9/25/09 - WT Winter has introduced a new tool for taking service calls via our updated web site. New service calls can be conveyed providing all the necessary information we need through the use of our new service call form. Calls entered are documented with a confirmation going back to the customer confirming we have received the call. Another nice feature allows our customers to specify a technician if they have a preference and some flexibility. Look for our mobile version for PDA and smart phones in the coming weeks to give the same convenience on the road.
Costco opens Manhattan site with Mettler Toledo!
11/12/09 - WT Winter Associates, Inc successfully opened the new Costco Manhattan location this past Thursday with all new Mettler Toledo products. The centerpiece is the Mettler Toledo Model 647 (Max) Automatic Wrapping system now being implemented by Costco nationwide. The Max is designed and built for high volume meatrooms and handling large heavy packages that are a staple at most Costco locations. The balance of the equipment consisted of UCST Touchscreen Service Scales for the rest of the departments. If you are interested in any of the equipment installed, feel free to click on the equipment models in the story to see additional information.
Winter Adds New Field Service Tech!
11/24/09 - WT Winter Associates continues to grow and has added Joel Vasquez to our Field Service Support Team starting 11/16. We wish Joel good luck in his new position which will allow WT Winter to better and faster service our customers.